ServiceTarget provides software to improve knowledge management and service processes. We've developed this Privacy Policy to explain how we collect, use, disclose, and store personal data. It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. If you do not agree with this Privacy Policy, you should not use our websites or the Subscription Service.
When Does This Privacy Policy Apply? This Privacy Policy only applies when ServiceTarget handles personal data as a Controller (meaning we control processing). This includes when you:
Changes: We may update this Privacy Policy periodically - please check back. If you disagree with any changes, please stop using our Digital Properties. When required by law, we will notify you of Privacy Policy updates by posting on our Site or other appropriate manner.
The below describes what personal data we collect about you when you visit our Digital Properties and to whom we disclose personal data. California individuals: This section includes the parties we disclose personal data to for a business or commercial purpose, as defined by California law.
Identifiers, such as your name, email address, phone number, postal address; device identifiers such as advertising IDs and IP address. We may disclose identifiers to:
Commercial information, such as purchasing history, preferences and transactional information, such as banking information. We may disclose commercial information to:
Audio, electronic, visual, and other sensory information, such as recordings of your interactions with our sales, service or client success teams (e.g., for quality assurance or training purposes, in accordance with applicable laws); or customer support chat or messaging logs. We may disclose this information information to:
Internet or other electronic network activity information and device information, such as your browsing history, search history, device information, and other information regarding your interactions with us and use of our products, Services, emails, and other Digital Properties. We may disclose this information to:
Geolocation information, such as approximate location based on your IP address, mobile device location, or information you provide to us such as city and state you provide through a webform. You may be able to control collection of this data through the settings of your device. We may disclose geolocation information information to:
Sensitive Personal Data, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law). We may disclose this information to:
In addition to the above disclosures, we may share your personal data to respond to lawful requests by law enforcement or other government authorities, including to meet national security requirements, in accordance with our Government Data Request Policy. We may also de-identify, anonymize, or aggregate personal data to use or share with third parties for any purpose, where legally permitted.
We may process your personal data for the below purposes:
ServiceTarget will honor individual data rights as required by law. You may have the right to access, correct, update, and in some cases request deletion of your personal data (subject to exceptions). You can submit data rights requests through our contact us page.
ServiceTarget uses a limited number of third-party service providers to help process data for certain purposes like supporting site features, database monitoring, data transmission, and data storage. These third parties may process or store personal data while providing services.
We may combine info from these sources, including third-party and public, and use/disclose it for the identified purposes.
We use cookies and tracking technologies, offer settings management as described in our Cookie Policy. Some technologies track device activity over time/sites/devices. We do not honor Do Not Track signals from browsers currently.
We maintain appropriate security measures and procedures to protect your personal data against accidental or unlawful destruction, loss, disclosure, alteration, or use.
Your personal data is generally retained as long as needed to fulfill the purposes collected. Once you/your company ends the relationship with us, we may retain data to ensure contract fulfillment, other legitimate business purposes like evidencing practices/obligations, providing product/service info, or complying with legal/tax/accounting requirements. When we have no ongoing business need or lawful grounds to process your data, we will delete, anonymize, or aggregate it or, if not possible (like backup archives), securely store and isolate it from processing until deletion is possible.
Our Sites and Services are not directed to children under 16, and we do not knowingly collect their personal data online. If you are a parent/guardian and believe your child disclosed data to us, please contact us per Section 9.
When interacting with us, you may encounter links to external sites or services, including in third-party ads. We do not control and are not responsible for the privacy or data policies of such third-party sites/services. Consult them and their privacy policies if you have questions about their practices.
If you have questions or complaints about this Privacy Policy or ServiceTarget' privacy practices, please contact us by email at legal@servicetarget.com
ServiceTarget, Inc.
Attn: Privacy Team
8 The Green, STE 8112
Dover, DE 19901, United States
Under the California Consumer Privacy Act (CCPA), this Section 10 supplements the Privacy Policy for certain personal data of California residents where ServiceTarget controls processing (a "business") and does not apply to current/former employees, applicants, contractors, Users.
Additional Data Processing Disclosures:
The below shows categories of personal data we have sold, shared, or disclosed to third parties as defined by the California Privacy Rights Act. Section 2 provides categories collected and disclosures.
Identifiers, such as your name, email address, phone number, postal address; device identifiers such as advertising IDs and IP address. California Privacy Rights Act Details: Categories of Third Parties to Whom Personal Data is “Sold or Shared''
Commercial information, such as purchasing history, preferences and transactional information, such as banking information. We may disclose commercial information to:
Audio, electronic, visual, and other sensory information, such as recordings of your interactions with our sales, service or client success teams (e.g., for quality assurance or training purposes, in accordance with applicable laws); or customer support chat or messaging logs. We may disclose this information information to:
Internet or other electronic network activity information and device information, such as your browsing history, search history, device information, and other information regarding your interactions with us and use of our products, Services, emails, and other Digital Properties. We may disclose this information to:
Geolocation information, such as approximate location based on your IP address, mobile device location, or information you provide to us such as city and state you provide through a webform. You may be able to control collection of this data through the settings of your device. We may disclose geolocation information information to:
Sensitive Personal Data, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law). We may disclose this information to:
Inferences as defined by California law, such as marketing you are likely to positively react to.
While we have not sold or shared personal data for money in the past 12 months, our digital properties involve routine practices with third parties that could be considered a "sale" or "sharing" under California law. We do not knowingly sell or share personal data of minors under 16. We only collect or process "sensitive personal information" as permitted by exceptions, and do not use it to infer characteristics about you.
Financial Incentives: We may offer benefits like discounts or coupons for participating in surveys where we collect personal information like your name, contact details, preferences, and opinions. Participation is subject to applicable terms describing the incentives and how to participate. Incentive values are calculated based on associated expenses. You can withdraw from any incentive program by emailing legal@servicetarget.com. If we offer another type of incentive, we will provide the material terms when asking you to participate.
Your Data Protection Rights: Subject to legal limitations, CA residents may have rights to:
California residents may request to exercise the Right to Know, the Right to Delete, and the Right to Correct by using our webform or by emailing us at legal@servicetarget.com. We will not discriminate for exercising these rights.
How to Fully Opt Out of Sale/Sharing: To fully opt out of any sale/sharing:
If you block cookies, we cannot comply with opt out requests for data collected by cookies/pixels/tracking. If you clear cookies, redo Step 2. We will honor "Do Not Sell or Share" browser signals.
Verification: To process CA requests, we may obtain info to verify identity depending on the request. We may request info like name, email, or other identifiers. For a Specific Pieces Report, we may request a declaration under penalty of perjury. We may request alternative verification and use third parties to help verify identity.
Authorized Agents: Users can submit CA requests for individuals, but we may verify identity directly. Users must use webform and indicate they are a User. We may require demonstration of authority to act on your behalf. We may also require you to verify identity directly or confirm User permission.
Timing: We process opt out requests within 15 business days. We respond to Requests to Delete and Requests to Know within 45 days, up to 90 days if more time needed and we will notify you.
The following terms supplement the Privacy Policy for processing of EEA, Swiss, and UK personal data. In any conflict between Section 11 and other sections, Section 11 governs for EEA, Swiss, and UK data.
Legal Basis for Processing
See Section 3 for the legal basis we rely on for collection, processing, and use of personal data.
Your Data Protection Rights
Under data protection laws, you may exercise rights regarding your personal data:
Exercise rights by contacting us per Section 9. We may refuse requests to exercise rights in some cases like infringing others' privacy or our obligations.
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