grow scalably with MatrixFlows

Boost customer, partner and employee experiences and reduce support costs with AI-driven knowledge and self-service solutions

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MatrixFlows enables high-tech companies to create knowledge and AI-powered experiences for customers, partners, and employees - reducing support costs while improving satisfaction across complex product portfolios and global markets.

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One foundation. Every audience.

Create knowledge once. Serve customers, partners, and employees from the same source of truth.

Knowledge Work & Collaboration

Build one knowledge foundation for your entire company. All content, projects, and submissions in one place—structured, searchable, accessible to everyone.

Digital Experience Applications

Deploy AI-powered apps for customers, partners, and employees—all from one knowledge foundation. AI assistants, help centers, portals. Unlimited apps. No code. No duplication.

Knowledge-Driven Operations

Collaborate with your team internally and assist customers externally in one unified inbox. Leverage AI to draft responses and strengthen foundation with every interaction.

Built for teams that scale

Two kinds of companies outgrow their tools. MatrixFlows is built for both.

Growing Companies

You're hitting a growth ceiling and manual ops are the bottleneck

Founders and operators at 10–200 person SaaS and high-tech companies building enablement infrastructure for their next stage of growth — without hiring proportionally.
Enterprise Teams

You have 6–12 tools and nothing compounds

Directors and VPs at 200–5,000 person companies unifying fragmented knowledge, support, and enablement — where AI projects keep failing because there's no trusted foundation.
Solutions OVerview

From intelligent AI assistants to dynamic knowledge bases, portals and custom apps, deliver exceptional experiences at every touchpoint

Conversational AI Assistants

Go from one generic chatbot to specialized assistants for every audience, process and use case

For enablement and support leaders who want to resolve 60%+ of questions automatically with AI assistants grounded in verified knowledge — across customers, partners, and employees — without losing context on escalation.

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Knowledge Bases

Go from rigid article directories to a knowledge foundation that serves every audience and content type

For teams who want to give customers, partners, and employees AI-powered answers from one knowledge foundation — across knowledge articles, videos, PDFs, guides, and 15+ connected sources — with flexible taxonomy that scales.

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Content & Docs Hubs

Go from scattered content across four platforms to one hub every audience can find and use

For enablement and product teams who want every piece of content findable in one branded hub — with AI search, audience-based access, and no more maintaining the same content in four places.

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Help Centers

Go from help centers that generate tickets to help centers that prevent them

For support teams who want to resolve issues at the point of search with AI answers, intelligent escalation by product and language, and analytics that identify content gaps — reducing ticket volume by 40-60%.

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Website & In-App Help

Go from a generic help icon to contextual help that knows the page, the user, and the moment

For product and enablement teams who want contextual AI help on their website and inside their product — personalized by page, role, and language — managed without engineering.

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Self-Service Portals

Go from three tools and three versions of the truth to one foundation that serves every audience

For enablement leaders who want to serve customers, partners, and employees from separate branded portals — personalized by product, role, and language — without duplicating content or managing separate tools.

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Enablement Communities

Go from a community that creates noise to one that measurably reduces tickets

For teams who want peer discussions, official knowledge, and AI answers working together — with escalation, team participation, and unlimited users at no per-user cost.

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Forms and Surveys

Go from collecting submissions to resolving them

For teams who want every form submission — support cases, bug reports, feedback, registrations — assigned, tracked, and resolved through a real workflow, deployable anywhere, connected to existing systems.

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Enterprise Search

Go from checking four tools to getting one answer — with the right permissions

For organizations who want one AI-powered search across SharePoint, Confluence, Google Drive, Zendesk, and 15+ sources — permission-aware, every file format, deployable anywhere.

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Guided Contact Us

Go from contact forms that create tickets to contact flows that resolve issues

For support teams who want to resolve 40-60% of contact requests during the flow itself — with AI answers, dynamic routing, and full journey context passed to agents.

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Built on knowledge. Powered by AI.

One platform where every answer prevents the next question.

80%
Questions answered instantly
Your customers came to get unstuck. Not to file a ticket. When AI actually knows your product, most of them never need to.
3x
Faster time to resolution
Your agents stop re-researching answers that already exist. Every conversation arrives with context and a suggested response ready to go.
60%
Reduction in support costs
Volume goes up, costs don't. Every resolved question strengthens the foundation — so next quarter's numbers are better than this one's.

Enable and support your customers, partners, and employees using a single workspace

Unify & Expand Content

Leverage structured content and digital experience design tools to enable your customers, partners, and employees.

Supercharge Productivity

Equip your team with AI-driven tools that streamline content creation, collaboration, discovery, and end-user support.

Drive Business Success

Empower your customers, partners, and employees with consistent, scalable experiences so they can be more successful with your products.

Sign up for a MatrixFlows workspace today!

Start growing scalably today.

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Unlimited internal and external users
No per user pricing
No per conversation or per resolution pricing
© 2026 MatrixFlows