Work Management

Every project your team, customers, and partners can see move — and that gets faster every cycle

Projects, tasks, boards, timelines, dashboards — the work management your team already expects. What's different is underneath: every project lives on the same foundation as your knowledge base, your support requests, and your customer records.

Unlimited users · No per-seat pricing · No per-resolution fees

How work stays connected to everything around it — and everyone it's for can be in it

Monday, ClickUp, and Asana track tasks well. Each one sees only its own tasks — the customer's support case, the doc a task depends on, and the request that started the project all live in other tools, and someone re-enters the connection by hand. Per-seat pricing keeps the people the work is for — the customer, the partner, the exec who needs visibility — locked out. On one foundation, a project links to the knowledge, requests, and accounts it touches as real relationships, and anyone can be brought in without a license. Every project runs the same arc: plan, organize, manage, collaborate, track, and optimize.

Plan Projects — Every project starts connected to the knowledge and the account it's for.

Create the project, set priorities, assign owners, break work into tasks and sub-items, set milestones, and put start and due dates on everything — so work is structured from day one instead of a spreadsheet that's stale by lunch. Group work into phases, set dependencies between tasks, and define what "done" means at each stage. Every project lives on the same foundation as the knowledge it draws on and the request or account it started from.

Client Projects
Onboarding Projects
Migration Projects
Implementation Projects
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Task
Workstream
Priority
Status
Due
Assignee
Configure SSO for Atlas Reseller
Onboarding
High
In Progress
Tomorrow
MRMarcus Reyes
Build implementation checklist
Implementation
Medium
To Do
Fri
ECEmma Chen
Draft migration runbook
Migration
High
To Do
Mon
PPPriya Patel
Client kickoff deck
Onboarding
Medium
In Review
Today
SKSarah Kim
Data migration QA pass
Migration
Low
In Progress
Next wk
JLJordan Lee
Legacy system decommission
Migration
Low
Done
Done
DMDavid Martinez
Access provisioning audit
Implementation
High
Done
Done
ECEmma Chen
Partner integration test
Implementation
Medium
To Do
Next wk
SKSarah Kim
Client health check review
Onboarding
Medium
To Do
Sep 30
PPPriya Patel
Rollout communication plan
Onboarding
High
In Progress
Wed
MRMarcus Reyes
Contract renewal prep
Migration
Low
To Do
Oct 5
JLJordan Lee
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1–11 of 34
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Organize Work — Board, timeline, calendar and dashboard are one dataset, not four exports.

Kanban boards move tasks through stages, Gantt timelines lay out dependencies and schedules, calendars show what's due, and dashboards roll status up across projects — every view is a saved lens on the same records, not a separate export. Filter and group by owner, priority, status, or any field, and save the layout each person needs. A planner works the timeline while an owner works their board and a lead reads the dashboard — all three are looking at the same work update the moment it changes.

Client Projects
Onboarding Projects
Implementation Projects
Migration Projects
Renewal Projects
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searchSearch Board filter_listFilter addAdd Item refreshRefresh
table_chart view_kanban
To Do 3
PO-14
Schedule kickoff call — Nova Partners
First call to align on rollout timeline and confirm the technical contact.
To Do KP chat_bubble_outline May 4→8
PO-11
Configure SSO for new partner
Gold-tier partners require SAML setup before go-live — coordinate on certificate exchange.
To Do DP chat_bubble_outline May 6→12
PO-16
Draft co-marketing agreement
Legal review pending before we can share the joint webinar calendar with the partner team.
To Do SK chat_bubble_outline May 9→15
add
In Progress 4
PO-09
Migrate historical data — Atlas Reseller
Deduping legacy contact records before the import runs.
In Progress KP chat_bubble_outline Apr 21→May 3
PO-07
Build custom onboarding checklist
Tailored to reseller-tier partners, covering brand guidelines and support escalation paths.
In Progress SK chat_bubble_outline Apr 24→May 5
PO-12
Train partner support on tier-2 issues
Live session covering escalation triage and how to pull full conversation context.
In Progress JR chat_bubble_outline Apr 28→May 9
PO-13
Integrate partner API sandbox
Testing rate limits and webhook delivery before the partner's engineering team goes live.
In Progress DP chat_bubble_outline May 1→10
Done 5
PO-05
Complete discovery call
Confirmed partner tier, regions, and expected volume.
Done KP Apr 12→19
PO-03
Send partner welcome kit
Branded onboarding guide, portal credentials, and a direct line to their success manager.
Done DP chat_bubble_outline Apr 8→12
PO-01
Assign partner success manager
Matched by region and product focus to keep response times fast during ramp-up.
Done SK chat_bubble_outline Apr 1→8
PO-02
Sign partner agreement
Standard reseller terms, with the revenue share schedule attached as an addendum.
Done JR chat_bubble_outline Mar 28→Apr 1
PO-00
Approve partner tier and pricing
Reseller tier confirmed by sales leadership, unlocking the standard revenue share terms.
Done KP chat_bubble_outline Mar 20→27

Manage Work — Update the task once and the project, the account and the knowledge all reflect it.

Track progress, update status, manage dependencies, work through checklists, and attach the files a task needs — everything required to move it, on the task itself. Comments, subtasks, and time tracking live on the same record, so updating a task once updates the project, the account it touches, and the knowledge it's built on together, instead of three separate places someone has to remember to sync.

Work Management Q3 Platform Launch
In Progress history share
Q3 Platform Launch
Ship the redesigned integrations platform to all Enterprise accounts, with partner onboarding tooling and migration support included.
Objectives
•  Cut partner onboarding time from 6 weeks to 3
•  Support self-serve SSO and API sandbox setup
•  Zero downtime migration for existing accounts
Milestones
Discovery & workspace setup Apr 12
Data migration & SSO rollout May 10
Partner training & sign-off May 15
General availability launch May 20
Checklist
check Finalize webhook retry logic
check Complete partner training sessions
Sign off on migration plan
Publish launch runbook
Schedule go-live communication
Related Items 4
Migration runbook & rollback plan In Review Marcus Reyes May 8
Launch checklist & go-live comms To Do Emma Chen May 18
Partner training deck & release notes Done Dana Park Apr 30
Onboarding portal spec In Progress Priya Patel May 12
Context close
Conversations AI Assistant
auto_awesome Answer
Q3 Platform Launch is on track, with 12 of 18 workstreams complete and no blockers reported this week.
Background
Launched after Atlas Reseller flagged onboarding time as their top blocker to expansion. Scoped in March to combine self-serve SSO, an onboarding portal, and a zero-downtime migration path for existing accounts.
Status
Data migration and SSO rollout are underway. Webhook retry logic and partner training sessions are complete; no blockers reported.
Next milestone
Partner training & sign-off is due May 15, pending final admin approval from two remaining accounts.
Blockers
None currently. Rollback plan testing is the main risk to watch before GA.
Ask anything…
send

Collaborate Everywhere — No per-seat fee decides who's allowed in the project.

Teammates, customers, partners, and vendors collaborate on the same project and task — comments, chat, email, video, and shared workspaces, all on one record. Nobody outside your team gets locked out because a license ran out, and nobody inside your team is missing context because they weren't cc'd. Everyone the work is for can see it move.

Client Projects
Onboarding Projects
Implementation Projects
Migration Projects
Renewal Projects
add_circle_outlineAdd
searchSearch Board filter_listFilter addAdd Item refreshRefresh
table_chart view_kanban
To Do 3
PO-14
Schedule kickoff call — Nova Partners
First call to align on rollout timeline and confirm the technical contact.
To Do KP chat_bubble_outline May 4→8
PO-11
Configure SSO for new partner
Gold-tier partners require SAML setup before go-live — coordinate on certificate exchange.
To Do DP chat_bubble_outline May 6→12
PO-16
Draft co-marketing agreement
Legal review pending before we can share the joint webinar calendar with the partner team.
To Do SK chat_bubble_outline May 9→15
In Progress 4
PO-09
Migrate historical data — Atlas Reseller
Deduping legacy contact records before the import runs.
In Progress KP chat_bubble_outline Apr 21→May 3
PO-07
Build custom onboarding checklist
Tailored to reseller-tier partners, covering brand guidelines and support escalation paths.
In Progress SK chat_bubble_outline Apr 24→May 5
PO-12
Train partner support on tier-2 issues
Live session covering escalation triage and how to pull full conversation context.
In Progress JR chat_bubble_outline Apr 28→May 9
PO-13
Integrate partner API sandbox
Testing rate limits and webhook delivery before the partner's engineering team goes live.
In Progress DP chat_bubble_outline May 1→10
Done 5
PO-05
Complete discovery call
Confirmed partner tier, regions, and expected volume.
Done KP Apr 12→19
PO-03
Send partner welcome kit
Branded onboarding guide, portal credentials, and a direct line to their success manager.
Done DP chat_bubble_outline Apr 8→12
PO-01
Assign partner success manager
Matched by region and product focus to keep response times fast during ramp-up.
Done SK chat_bubble_outline Apr 1→8
PO-02
Sign partner agreement
Standard reseller terms, with the revenue share schedule attached as an addendum.
Done JR chat_bubble_outline Mar 28→Apr 1
PO-00
Approve partner tier and pricing
Reseller tier confirmed by sales leadership, unlocking the standard revenue share terms.
Done KP chat_bubble_outline Mar 20→27
AR
Atlas Reseller — Onboarding
Dana Park, K. Park, Marcus Reyes
DP
Dana Park 10:02 AM
Kickoff went great — sending over the workspace invites today.
KP
K. Park · Client 10:14 AM
Perfect, thanks Dana. When can we start on SSO?
DP
Dana Park 10:16 AM
Targeting this week — looping in @Marcus Reyes for the SAML config.
MR
Marcus Reyes 10:20 AM
On it — I’ll have certs ready by Thursday.
KP
K. Park · Client 10:22 AM
Sounds great — we’ll get our IT team ready to exchange certificates on our end.
Message the client… send

Track Progress — The dashboard reads the records your team executes in, so the number is never stale.

Watch milestones, timelines, workloads, status, and risk on live dashboards — so every stakeholder knows where things stand without a status meeting to find out. Roll progress up across a portfolio or drill into a single project, and the number on the dashboard is never a snapshot from last week's export — it's reading the same records your team is working in right now.

Client Projects
Onboarding Projects
Migration Projects
Implementation Projects
add_circle_outlineAdd
searchSearch
filter_listFilter
addAdd Task
view_columnFields
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table_chart
view_kanban
calendar_month
Task
Owner
Jun 1Jun 8Jun 15Jun 22Jun 29
Configure SSO for Atlas Reseller
MR
Build implementation checklist
EC
Draft migration runbook
PP
Client kickoff deck
SK
Data migration QA pass
JL
Legacy system decommission
DM
Access provisioning audit
EC
Partner integration test
SK
Client health check review
PP
Rollout communication plan
MR
Contract renewal prep
JL
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1–11 of 34
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Optimize Workflow — Turn a proven project into the template every launch runs from.

Cut manual effort with workflows, automations, approvals, notifications, and AI-powered steps that move work the moment a condition is met — assign the next task, notify the right person, update a status, or draft the next step. Turn a project that worked into the template every future launch starts from, so the process gets better every time it runs instead of being reinvented.

Escalate Stalled Onboarding
Test Save Close
boltTrigger & Filters
Specify the event that starts this automation and define target criteria
Automation Event Type*
Internal Eventsexpand_more
Triggers*
Content Updateexpand_more
Target Scope & Conditions
ContentType*
Onboarding Projectsexpand_more
Field Conditions
Column
Status
Operator
Is
Value
Blocked
OR
Priority
Is
High
AND
Assignee
Is Empty
play_circleActions
Configure the saved or inline actions to execute when conditions are met
person_addAssign to project lead notificationsSend Slack alert to #cs-escalations commentAdd comment “Needs attention” event_repeatSnooze follow-up for 3 days

One flat price, however much you use it

Unlimited users — no seat cost

No per-resolution fees

One platform replaces 4–6 tools

See pricing
Customer stories

What changes when the people your work is for can see it move

Teams that run work on the same foundation as their knowledge and requests stop exporting status by hand and stop losing context at every handoff. Customers and partners see real progress instead of waiting on a weekly update, and each project ships faster than the last because the process improves instead of resetting.

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FAQs

Work management platform — questions from ops and delivery leaders

Common questions about running projects, tasks, and dashboards on the same foundation as your knowledge, requests, and customer-facing work — from teams evaluating Monday, ClickUp, and Asana.

Is Work Management priced per user, like ClickUp and Monday, or is there a different model?

Neither adds a per-seat cost — Work Management is priced by company size, the same as the rest of MatrixFlows, not by how many people you add to a board.

ClickUp and Monday charge per seat, so the bill grows every time you add someone — which pushes teams to restrict access to "core" project members and leave everyone else out of the board where the work actually lives. The finance lead who needs visibility into a launch timeline, the support rep who needs to see when a fix ships — they don't get a seat, so they ping someone for a status update instead of just looking.

Every MatrixFlows plan includes unlimited members and unlimited AI usage. Add your whole company to a project without a licensing conversation — plans range from Team through Enterprise, sized to your company, not your headcount on this one board.

We already use ClickUp or Monday for task and project tracking — what does Work Management do differently?

It isn't a separate app bolted next to your knowledge base — tasks and projects live on the same foundation as your knowledge, requests, and customer records, not in an isolated tool you have to cross-reference by hand.

ClickUp and Monday are genuinely good at tracking work. What they can't do is connect that work to anything outside themselves — when a project references a customer issue or a product spec, that context lives in a different tool, and someone has to paste a link, copy a summary, or just remember where to look. The task tracker doesn't know the KB exists.

In MatrixFlows, a Project record can reference the Knowledge article it depends on, the customer Submission that triggered it, and the person accountable for it — all as real relational links, not a pasted URL. Open the project and the related knowledge and requests are already there, not a separate search away.

Do you have the views we actually use every day — Kanban boards, timelines, calendars, dashboards? Or is this a stripped-down project tool bolted onto a knowledge base?

Yes — Table (grid), Kanban, Calendar and Timeline, and Charts/Dashboards are native views on every Table in the platform, not a limited add-on for one content type.

Teams evaluating a knowledge-first platform for project work reasonably worry the project tooling will feel like an afterthought — a single list view with none of the daily-use views a real work management tool needs.

Kanban boards move tasks through stages with a single-select field driving the columns. Timeline and calendar views lay out schedules and dependencies visually. Charts aggregate any field into bar, pie, line, or column views with drill-through to the underlying records. Every view is a saved lens — filters, sort order, and layout choice — on the same underlying Table, so switching between how your team plans and how they execute doesn't mean switching tools.

If we build a project and a customer submits a related support ticket, or we publish related documentation, does it stay connected — or do we have to link things by hand?

Automatic — because Projects, Submissions, and Knowledge articles are all Tables built on the same underlying record architecture, not separate products stitched together after the fact.

Standalone project tools have no concept of your knowledge base or your ticket queue. A project can reference a customer, but it can't see that customer's open support case or the article your team wrote to answer their question — that context lives somewhere else entirely, and nobody thinks to go find it until the project is already off track.

Reference fields link a Project directly to the Submissions and Knowledge items it touches. Update the linked support case and the project view reflects it. Publish the related article and the team working the project can see it without leaving the record. The connection isn't a manual step someone remembers to do — it's how the data is modeled.

We have years of tasks and project history in ClickUp or Monday — how disruptive is switching?

Not a rip-and-replace — MatrixFlows connects directly to Monday, ClickUp, Jira, GitHub, and Airtable as content sources, so your existing project history syncs in rather than requiring manual re-entry.

Migrating years of tasks, comments, and project history by hand is exactly the kind of project that makes teams stay on a tool they've already outgrown. The switching cost isn't the new tool — it's the fear of losing the history.

Connect your existing Monday or ClickUp workspace as a source, and your task and project data becomes part of the same foundation as everything else — searchable, linked to knowledge and requests, and current without a one-time export-import that goes stale the next day. Run the connected source alongside your existing tool during the transition and cut over on your own timeline, not a forced migration weekend.

Can customers and partners work inside a project without paying for a seat?

Yes. MatrixFlows prices by company size, not per seat, so external collaborators — customers, partners, vendors — work inside the same project as your team at no per-user cost. They see real progress, comment, share files, and complete their parts on the same record, instead of getting a status update copied into an email.

Run customer projects where your customers can see them

Onboarding, launches, and migrations in a shared workspace instead of email threads, PDFs, and separate portals.