Connect MatrixFlows with your existing tools and systems

Resolve of customer support issues with knowledge and AI-powered self-service. Create cases in Salesforce Service Cloud when needed.

Transform customer support by integrating MatrixFlows' unified knowledge management with Salesforce Service Cloud. Give customers instant access to your product knowledge through AI-powered self-service while providing agents with the same knowledge base for faster case resolution.

Key Benefits:

• Unified product knowledge - Centralize technical documentation, troubleshooting guides, and product information in one searchable system
• AI-powered customer self-service - Customers get instant answers through intelligent search and conversational AI
• Smart case creation with context - Unresolved issues become Salesforce cases with complete conversation history and attempted solutions
• Agent knowledge integration - Support teams access relevant knowledge suggestions directly within Service Cloud
• Deflection analytics - Track exactly how many cases ServiceTarget prevents with detailed Salesforce reporting

Setup connects to your Salesforce environment in hours, not weeks - no disruption to existing workflows.

Resolve customer support issues with self-service. Create tickets in Microsoft Dynamics 365 when customer escalates.

Elevate customer service by integrating MatrixFlows' AI-powered knowledge management with Microsoft Dynamics 365. Reduce direct support contacts by empowering customers with intelligent self-service while ensuring agents have seamless access to knowledge for faster resolution.

Key Benefits:

• Centralized global knowledge - Organize all product documentation, FAQs, and technical guides in one flexible system
• Intelligent customer assistance - AI helps customers find precise answers from your knowledge base instantly
• Context-rich ticket escalation - Complex issues become Dynamics tickets with full customer interaction history
• Knowledge-driven agent support - Agents get relevant knowledge suggestions during ticket resolution
• Performance insights - Identify which content resolves the most customer issues and optimize accordingly

Integration with Dynamics 365 takes days to deploy with minimal IT involvement required.

Resolve customer support issues with self-service. Create tickets in Zendesk when customer needs additional help.

Transform customer support by integrating MatrixFlows AI-powered knowledge management with Zendesk. Empower customers to quickly find information and resolve issues independently, while capturing interaction details for efficient agent follow-up when needed.

Key Benefits:

• Enhanced knowledge discovery - Customers find answers through intelligent search across all your product documentation
• Personalized self-service experience - AI provides relevant solutions based on customer context and product usage
• Seamless ticket creation - When self-service isn't enough, create Zendesk tickets with complete interaction history
• Agent productivity boost - Support teams get knowledge suggestions and customer context directly in Zendesk
• Content optimization insights - See which knowledge articles drive the most deflection and need updates

Connect MatrixFlows to Zendesk in minutes with our simple integration setup.

Scale customer support with AI-powered self-service. Create ServiceNow incidents when human help is required.

Scale customer support without scaling headcount by integrating ServiceTarget's unified knowledge platform with ServiceNow. Provide customers with AI-powered access to your knowledge base while creating detailed incidents with conversation context when escalation is necessary.

Key Benefits:

• Unified global knowledge platform - Centralize product knowledge, procedures, and troubleshooting guides for consistent customer experiences
• AI-driven customer support - Customers get instant help through intelligent knowledge search and conversational assistance
• Contextual incident creation - Complex issues become ServiceNow incidents with complete diagnostic information and attempted solutions
• Multi-department knowledge access - Deploy across IT, customer service, and technical support teams with role-based permissions
• Comprehensive deflection reporting - Track knowledge performance and incident prevention across all departments

ServiceNow integration deploys quickly through our pre-built connectors with minimal configuration required.

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