This In-Product Cookie Policy ("Policy") provides information on ServiceTarget's use of Cookies within the ServiceTarget Services, defined in the Master Subscription Agreement.

For Cookies on www.servicetarget.com, www.matrixflows.com/  and other ServiceTarget websites, see the ServiceTarget Cookie Policy.

What is a Cookie?

Cookies are small text files stored through the browser on your computer or mobile device. Cookies and related web technologies (collectively "Cookies") contain information a web server can later read. Cookies are either "session cookies" that are deleted when you close the browser, or "persistent cookies" that remain until manually deleted or they expire

ServiceTarget, our affiliates, and service providers use Cookies so users can securely, quickly, and reliably use the Services.

Why do we use Cookies?

We may place cookies when users interact with the Services in order to enable activity, improve experience, and allow Subscribers to track/analyze usage patterns, navigation, and statistics. We use cookies for several important reasons:

• To enable core functionality and features - Cookies help us provide you with a better experience by enabling basic functions and features.
• For website analytics - Cookies help us understand how our website is being used so we can improve it. We use cookies to gather usage statistics and metrics.
• For personalization - Cookies allow us to remember your preferences and settings so we can personalize your experience when you visit our website.
• For security - We use cookies to detect fraud, bot attacks, and other malicious activity. They help us secure and protect our website.
• For performance - Cookies help us optimize loading times and server resources. We use cookies to monitor and enhance the performance of our website.

This data is only used to provide or improve the Services, not to identify End-Users.

Users can manage cookie settings at the browser level. Disabling certain cookies may limit access to some features but the Services can still be used.

How can you disable Cookies?

a. Managing Cookies at Browser Level:

All modern web browsers allow you to manage your cookie settings, usually in the "Options" or "Preferences" menu. Refer to ‘Help’ option in your browser for more details or visit https://allaboutcookies.org/how-to-manage-cookies.

• Chrome: Users can choose to block cookies completely, block third-party cookies, or choose to block or allow only cookies from certain sites. Users can also choose to delete all saved cookies or turn on the option to delete cookies whenever they close the browser.
• Firefox:  Users can choose to block cookies completely, block third-party cookies, or choose to block or allow only cookies from certain sites. Users can also choose to delete all saved cookies or turn on the option to delete cookies whenever they close the browser.
• Safari (Desktop): Users can turn their cookies on or off and clear their cookies.
• Safari (Mobile): Users can turn their cookies on or off and clear their cookies.
• Android Browser: Users can choose to block cookies completely, block third-party cookies, or choose to block or allow only cookies from certain sites. Users can also choose to delete all saved cookies or turn on the option to delete cookies whenever they close the browser.

b. Opting Out of Interest-Based Advertising:

• US: DAA self-regulatory opt-out: https://optout.aboutads.info/
• DAA AppChoices download: https://youradchoices.com/control
• NAI self-regulatory opt-out page: https://optout.networkadvertising.org/ 
• EEA/Switzerland/UK: EDAA consumer opt-out: https://youronlinechoices.eu/ 

Many jurisdictions require informing users about Cookies and obtaining consent for certain Cookies. Consent options for End-User Cookies are discussed below.

What types of cookies do we use?

ServiceTarget in-product Cookies may fall into these categories:

• Essential - Necessary for Service functionality like authentication, security, load balancing.
• Analytics - Track visits for improvements/performance reporting. Analyze user behavior for additional features.
• Functionality/Preference - Remember user info/choices like language preferences.

End-User Cookies

If you are a Subscriber using ServiceTarget products to engage with customers ("End-Users"), ServiceTarget may place cookies on End-User browsers during interactions, depending on your implementation. See the table below for details on the specific cookies used and their purpose.

Flows - end-user applications that you make available to your customers, partners and teammates

• Category: Essential
• Purpose: Transient cookie that is set when OIDC/OAuth login flow is initiated.
• Duration: 180 seconds
  

Matrix - create and manage data and content

• Category: Essential
• Purpose: Transient cookie that is set when OIDC/OAuth login flow is initiated.
• Duration: 180 seconds

Cookies you add

Since Flows can be customized, you may embed or use third-party products that require their own cookies. If adding analytics or embedding videos (e.g. YouTube, Vimeo), check with those third parties to confirm if any additional cookies are placed based on your specific use case.

User Cookies

ServiceTarget uses cookies in our products for authentication, security, storing preferences, analytics, and other purposes.

Cookies subject to change

This Cookie Policy provides general information only and may be updated periodically with new details. The cookies we use are subject to change. To the extent permitted by law, we exclude liability for any inaccuracies or errors in this Policy. Please report any discrepancies.