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What Rockwell Automation industrial automation support looks like with AI

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We studied Rockwell Automation's support content across Allen-Bradley, FactoryTalk, Plex, and LifecycleIQ — 4 brands spanning Control Systems, Drives & Motion, Industrial Components, Software Platforms, Manufacturing Execution, Analytics & Data, and Asset Management — and built a working AI assistant in under an hour. It handles pre- and post-sales questions — configuration, programming, troubleshooting, installation, and maintenance — and can perform common actions like activate software license, download firmware, and submit support ticket when connected with your existing systems.

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The Platform

Faster resolution across every product line, every audience, and every global market

One knowledge foundation that powers self-service for every industrial automation solution you manufacture, every customer segment you serve, and every regional compliance requirement your team supports.

Hardware to Cloud Portfolio

Control Systems, Drives & Motion, Industrial Components, Software Platforms, Manufacturing Execution, Analytics & Data, Asset Management. Allen-Bradley, FactoryTalk, Plex, LifecycleIQ brands. Every product category organized from one foundation. PLCs to cloud MES unified.

All Knowledge, Connected

Technical documentation, wiring diagrams, ladder logic examples, configuration guides, programming references, installation manuals, troubleshooting procedures. Knowledgebase articles, product bulletins, application notes, certification documents. Every content type indexed and retrievable. No portal jumping required.

Plant Engineers to System Integrators

End users need troubleshooting steps. OEM machine builders need design specs. System integrators need commissioning workflows. Distributors need product availability. Same PowerFlex question gets different depth for maintenance technician versus controls engineer. Role-aware responses.

Configuration & Programming Guidance

CompactLogix controller setup. PowerFlex drive parameter configuration. Studio 5000 programming sequences. EtherNet/IP network architecture. FactoryTalk integration. Not just manuals — walking engineers through implementation with product-specific examples and cross-product relationships.

Connects to ServiceNow & Salesforce

ServiceNow ITSM for enterprise ticketing. Service Cloud for case management. Zendesk for distributor support. Software Portal for license activation. TechConnect for firmware downloads. MatrixFlows integrates with your verified stack. Unified intelligence without replacing working systems.

Website & In-App

ServiceNow ITSM for enterprise ticketing. Service Cloud for case management. Zendesk for distributor support. Software Portal for license activation. TechConnect for firmware downloads. MatrixFlows integrates with your verified stack. Unified intelligence without replacing working systems.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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