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What QSC professional audio support looks like with AI

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We studied QSC's support ecosystem of 850 employees across Q-SYS Processors, Networked Amplifiers, Loudspeakers, Video Solutions, Power Amplifiers, and Digital Mixers, and built a working AI assistant in under an hour. It handles pre- and post-sales questions — installation, configuration, troubleshooting, maintenance, and operation — and can perform common actions like register product, find service center, and download software when connected with your existing systems.

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The Platform

Faster answers across every product division, customer segment, and deployment scenario

One knowledge foundation that powers self-service for every Q-SYS networked platform and Pro Audio portable system you manufacture, every integrator and end user you serve, and every installation and live sound application your team supports.

Q-SYS & Pro Audio

Q-SYS networked platforms and Pro Audio portable systems. Core processors, network amplifiers, AcousticDesign loudspeakers, NC cameras, and Reflect cloud management. K.2 and L Series powered speakers, KS subwoofers, RMXa amplifiers, and TouchMix consoles. Two divisions organized from one knowledge foundation.

All Knowledge, Connected

Designer software guides, API documentation, installation manuals, quickstart sheets, application notes, network topology diagrams, DSP tutorials, and firmware release notes. Every technical resource organized by product category, application type, and user role — integrator, IT manager, live engineer, facility operator.

Integrators, End Users & Engineers

System integrators designing Q-SYS networks. IT managers deploying cloud-managed AV. Touring engineers selecting portable loudspeakers. Facility teams operating conference room systems. Corporate AV, live sound, house of worship, stadium, theater, and education applications. Each audience gets relevant answers.

Answers & Actions

DSP configuration walkthroughs. Network troubleshooting guides. Firmware update procedures. Warranty claim submission. Product registration. Service center lookup. Software download access. Not just technical specs — guiding professionals through installation, operation, and resolution.

Connects to Salesforce & Zendesk

Salesforce Service Cloud for case management. Zendesk for ticketing workflows. MatrixFlows handles tier-one technical questions, product selection guidance, and self-service actions. Complex integrator issues and warranty claims escalate through existing support platforms. Reduces ticket volume while maintaining professional service standards.

Website & In-App

Salesforce Service Cloud for case management. Zendesk for ticketing workflows. MatrixFlows handles tier-one technical questions, product selection guidance, and self-service actions. Complex integrator issues and warranty claims escalate through existing support platforms. Reduces ticket volume while maintaining professional service standards.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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