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What Lytx fleet safety support looks like with AI

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We studied Lytx's support ecosystem of 5.5 million drivers across 90 countries spanning Video Safety, Fleet Tracking, Compliance Services, Hardware, Coaching Programs, Asset Tracking, and Platform Integrations — and built a working AI assistant in under an hour. It handles pre- and post-sales questions — installation, configuration, compliance, coaching, and troubleshooting — and can perform common actions like retrieving video footage, managing device ecosystems, and accessing training resources when connected with your existing systems.

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The Platform

Faster resolution across every fleet, every compliance mandate, and every safety program

One knowledge foundation that powers self-service for every video telematics device you deploy, every compliance workflow you manage, and every driver safety program your team runs.

Video Safety, Compliance & More

DriveCam SF-Series cameras, Surfsight AI-Series devices, Asset Trackers, LytxOne fleet management, Compliance Services (ELD, HOS, DVIR, DQF), Fleet Tracking, and Lytx Vision Platform. Every product category covered from one knowledge foundation.

All Knowledge, Connected

Installation guides for camera mounting and ECM connections. Configuration manuals for privacy settings and geofences. Compliance documentation for DOT regulations. Coaching playbooks for safety directors. Troubleshooting procedures for connectivity and video upload. API documentation for integrations. Training videos and webinars. Every content type indexed and searchable.

Drivers to Safety Directors

Drivers using mobile apps for self-review. Fleet managers running daily operations. Safety directors building coaching programs. Compliance managers handling audits. Resellers integrating APIs. Executives evaluating ROI. Different roles, unified knowledge base.

Answers & Actions

Installation walkthrough for cameras and ECM connections. Compliance guidance for ELD mandates and HOS auditing. Coaching workflow setup for risk event review. Video footage retrieval by date and driver. Device ecosystem management across fleets. Not just manuals — guiding users through resolution.

Connects to Your Actual Tools

Integrates with Salesforce Service Cloud for ticket routing. Connects Zendesk for support workflows. Links Drift for chat escalation. Pulls from Confluence knowledge base. Syncs with Lytx Vision Platform APIs. Works with Geotab telematics integrations. Unifies separate portals for Lytx Account, Surfsight Cloud, and LytxOne.

Website & In-App

Integrates with Salesforce Service Cloud for ticket routing. Connects Zendesk for support workflows. Links Drift for chat escalation. Pulls from Confluence knowledge base. Syncs with Lytx Vision Platform APIs. Works with Geotab telematics integrations. Unifies separate portals for Lytx Account, Surfsight Cloud, and LytxOne.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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