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What Hexagon Manufacturing Intelligence precision manufacturing support looks like with AI

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We studied Hexagon's support content across Brown & Sharpe, DEA, Leitz, Vero Software, MSC Software — 10+ brands, 50+ product families, 300+ global offices spanning Coordinate Measuring Machines, Metrology Software, CAD/CAM Software, Portable Measuring Systems, Simulation Software, Manufacturing Intelligence Platforms, and Hand Tools — and built a working AI assistant in under an hour. It handles pre- and post-sales questions — calibration, installation, troubleshooting, operation, and upgrades — and can perform common actions like submit service request, enroll in training program, and renew maintenance agreement when connected with your existing systems.

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The Platform

Faster resolution across every brand, every industry, and every technical domain

One knowledge foundation that powers self-service for every product family you manufacture, every market sector you serve, and every support center your team operates worldwide.

CMMs, Software & Portables

Coordinate Measuring Machines from Brown & Sharpe and DEA. PC-DMIS and Quindos inspection software. EDGECAM and VISI CAD/CAM. Laser trackers and articulated arms. MSC simulation tools. Q-DAS quality platforms. Every product category organized from one knowledge foundation.

All Knowledge, Connected

Calibration procedures for probe systems. PTB and NIST certification workflows. CMM accuracy diagnostics. Measurement routine optimization. GD&T interpretation guides. Technical manuals, training videos, and installation procedures indexed and searchable across 50+ product families.

Quality Managers to CAM Programmers

Quality technicians calibrating bridge CMMs. Machinists programming five-axis mills. Aerospace inspectors validating turbine blades. Medical device engineers measuring orthopedic implants. Automotive stamping plant operators. Every technical audience served with context-aware responses.

Answers & Actions

Route service requests to 100+ regional centers. Check MyCare subscription status. Schedule on-site calibration visits. Book MAESTRO training sessions. Verify measurement uncertainty budgets. Not just documentation — guiding users through resolution and orchestrating service workflows.

Connects to Hexagon Service Systems

MyCare subscription portal for maintenance renewals. HxGN LIVE training registration platform. Global service request routing across 300+ offices. Partner portal for VAR enablement. Integration with existing back-end systems turns the assistant into a self-service hub.

Website & In-App

MyCare subscription portal for maintenance renewals. HxGN LIVE training registration platform. Global service request routing across 300+ offices. Partner portal for VAR enablement. Integration with existing back-end systems turns the assistant into a self-service hub.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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