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What Geotab fleet telematics support looks like with AI

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We studied Geotab's support ecosystem of 5 million connected vehicles across GO Telematics Devices, GO Anywhere Asset Trackers, GO Focus Video Telematics, IOX Expansion Devices, MyGeotab Platform, Geotab Drive, and Altitude Analytics, and built a working AI assistant in under an hour. It handles pre- and post-sales questions — device installation, compliance, diagnostics, troubleshooting, and configuration — and can perform common actions like checking device status, accessing documentation, and requesting RMAs when connected with your existing systems.

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The Platform

Faster resolution across every fleet operator, reseller, developer, and driver

One knowledge foundation that powers self-service for every product you deploy, every partner you enable, and every market your team supports.

Hardware, Software & Analytics

GO Telematics Devices, GO Anywhere Asset Trackers, GO Focus Video Telematics, IOX Expansion Devices, MyGeotab Platform, Geotab Drive, and Altitude Analytics. Every product line organized and searchable from one knowledge foundation. Fleet managers, drivers, resellers, and developers get instant answers across the entire portfolio.

All Knowledge, Connected

Installation guides, feature documentation, SDK resources, compliance workflows, API references, troubleshooting procedures. Every knowledge type indexed and connected. The assistant pulls from technical manuals, regulatory guides, video tutorials, and developer docs to answer questions across hardware setup, platform configuration, and custom integrations.

Fleet Operators & Developers

Fleet managers troubleshooting device connectivity. Drivers navigating ELD compliance. Resellers configuring customer databases. Developers building custom Add-Ins. Transportation planners analyzing utilization data. One assistant serves every audience — from roadside diagnostics to API integration questions. Support scales across technical skill levels.

Answers & Actions

Device status checks across thousands of vehicles. Firmware update procedures. ELD setup walkthroughs. HOS ruleset configuration. IOX harness selection. API authentication steps. DVIR workflows. Not just documentation lookups — guiding users through installation, troubleshooting, compliance setup, and integration processes.

Connects to Your Actual Tools

Integrates with MyGeotab platform for real-time device status, RMA request systems for warranty workflows, partner portals for reseller enablement, SDK documentation repositories for developer resources. The assistant doesn't replace your systems — it connects them for faster resolution.

Website & In-App

Integrates with MyGeotab platform for real-time device status, RMA request systems for warranty workflows, partner portals for reseller enablement, SDK documentation repositories for developer resources. The assistant doesn't replace your systems — it connects them for faster resolution.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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