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What Fairmont FCU member support looks like with AI

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We studied Fairmont FCU's member service operation — 44,000 members across 9 branches in West Virginia spanning checking & savings, credit cards, auto & personal loans, home mortgages, online & mobile banking, and business banking — and built a working AI assistant in under an hour. It handles member questions about opening accounts, managing accounts, deposits & withdrawals, rates and fees, wires & transfers, payments & statements, troubleshooting, and branch & ATM information — and routes members to the right team through the best escalation channel to resolve issues quickly.

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The Platform

Faster resolutions across every product, channel, and member touchpoint

One knowledge foundation that powers self-service for every product Fairmont FCU offers, every audience you serve, and every process your team handles.

Every Product & Service

Checking & savings, credit cards, auto loans, personal loans, home mortgages, online & mobile banking, business banking, youth accounts, and retirement savings. Knowledge organized across everything you offer.

All Knowledge, Connected

Product guides, current rate sheets, compliance procedures, internal policy documents, staff training materials, Kasasa account features — all connected and searchable. Always current, always compliant.

Members, Employees & Partners

44,000 members across 9 branches get self-service support 24/7. Employees get onboarding, compliance training, and product reference. Same knowledge foundation, each audience sees only what they should.

Answers & Actions

Opening accounts, managing accounts, deposits & withdrawals, rates and fees, wires & transfers, payments & statements, troubleshooting, branch & ATM information — members get guided through the questions your staff spend the most time on.

Connects to Your Help Desk

Works alongside your core banking platform, CRM, and ticketing system. Escalates to the right team with full conversation context. No rip-and-replace.

Website & In-App

Works alongside your core banking platform, CRM, and ticketing system. Escalates to the right team with full conversation context. No rip-and-replace.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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