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What Blue Yonder supply chain support looks like with AI

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We studied Blue Yonder's support ecosystem of 3,000+ customers across Planning Solutions, Execution Solutions, Commerce & Fulfillment, Network & Collaboration, Sustainability & Analytics, and Platform — and built a working AI assistant in under an hour. It handles pre- and post-sales questions — implementation, configuration, operations, optimization, troubleshooting, and upgrades — and can perform common actions like accessing training resources, opening support requests, and downloading software when connected with your existing systems.

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The Platform

Faster resolution across every planning module, logistics solution, and industry vertical

One knowledge foundation that powers self-service for every supply chain solution you deploy, every customer segment you serve, and every implementation your teams support.

Planning, Execution, Commerce & Platform

Planning Solutions, Execution Solutions, Commerce & Fulfillment, Network & Collaboration, Sustainability & Analytics, Platform. Luminate Planning, Luminate Logistics, Order Management, Control Tower, and platform capabilities. Every product category unified from one knowledge foundation.

All Knowledge, Connected

Implementation guides, configuration documentation, technical manuals, integration specifications, optimization playbooks, release notes, training videos, certification curricula. Knowledge from Success Portal, bootcamps, and accreditation programs. Every format indexed and retrievable.

Retailers, Manufacturers & Logistics Providers

Demand planners, warehouse managers, logistics coordinators, IT implementation teams, supply chain analysts. Retail, manufacturing, third-party logistics, automotive, government sectors. One assistant adapts to industry-specific terminology and operational contexts.

Answers & Actions

Implementation guidance. Configuration walkthrough. Operational support. System troubleshooting. Optimization tuning. Upgrade planning. Not just documentation search — guiding users through complex supply chain decisions and connecting them to support resources.

Connects to Success Portal & Case Management

Success Portal documentation library. Training enrollment system. Support case management. Software download center. Certification tracking. Integration with existing Blue Yonder support infrastructure for seamless workflows.

Website & In-App

Success Portal documentation library. Training enrollment system. Support case management. Software download center. Certification tracking. Integration with existing Blue Yonder support infrastructure for seamless workflows.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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