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What Biamp Systems professional AV support looks like with AI

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We studied your support ecosystem of 500+ models across Tesira Platform, Parlé Microphones, Devio Collaboration, Vocia Paging, Community Loudspeakers, Cambridge Sound Masking, and Evoko Room Scheduling — and built a working AI assistant in under an hour. It handles pre- and post-sales questions — system design, installation, configuration, troubleshooting, and maintenance — and can perform common actions like check warranty status, download resources, and access training when connected with your existing systems.

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The Platform

Faster answers across every product family, audience, and deployment region

One knowledge foundation that powers self-service for every AV system you design, every integrator and end user you serve, and every technical question your team supports.

Networked AV, Conferencing & More

Tesira Platform DSP processing, Parlé microphones, Devio collaboration, Vocia paging, Community and Apart loudspeakers, Cambridge sound masking, Evoko room scheduling. Seven product families organized and searchable from one foundation. Integrators ask about Tesira configuration. IT managers need Workplace analytics. End users book rooms through Evoko.

All Knowledge, Connected

Software guides, installation manuals, CAD drawings, REVIT files, firmware updates, video tutorials, certification courses. EASE modeling files for consultants. TesiraCONNECT cabling diagrams for techs. Workplace monitoring dashboards for IT. Launch auto-tuning procedures. VenueTune configuration. Every content type linked and version-controlled.

Integrators, IT Managers & End Users

AV integrators design Dante networks and AVB topologies. Installation techs wire systems and run LED diagnostics. IT managers monitor SageVue health checks. Consultants model acoustics with EASE. Facility users book desks and rooms. The platform recognizes context and delivers role-specific answers — design tools for consultants, troubleshooting for technicians, booking help for employees.

Answers & Actions

System design guidance. Installation walkthrough. Dante networking configuration. AVB topology setup. Firmware update procedures. Alarm monitoring. Warranty lookups by serial number. Not just documentation — guiding integrators through resolution and IT managers through deployment.

Connects to Confluence, Genesys & Zendesk

Your support content lives in Atlassian Confluence. Tickets flow through Genesys Cloud CX and Zendesk. The platform ingests Confluence knowledge bases, surfaces answers in-chat, and hands off to live agents when needed. One unified foundation — no ripping out your existing tools.

Website & In-App

Your support content lives in Atlassian Confluence. Tickets flow through Genesys Cloud CX and Zendesk. The platform ingests Confluence knowledge bases, surfaces answers in-chat, and hands off to live agents when needed. One unified foundation — no ripping out your existing tools.

Live in days, not months. No per user or per-AI-session fees.

Every AI interaction is included — no per-resolution charges, no conversation caps, no surprise bills as adoption grows. Usage improves the system, not your cost.

We help you build your knowledge foundation, connect your systems, and go live. Ongoing implementation support included — not a handoff.

✓ Unlimited AI conversations
✓ No per-resolution fees
✓ Predictable pricing
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Ready for support that scales without headcount?

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AI-powered self-service grounded in your real knowledge. Every product, every audience, every process — live in weeks, not months.

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